O mizerie. Am rezervat un duster 2019 cu o luna jumatate inainte. Mi s-a confirmat telefonic cand am facut facut rezervarea (!) ca voi primi un duster 100%. Ajung la 9 dimineata in vacanta sa ridic masina si mi se spune calm si frumos ca nu au duster, dar ca primesc un renault din aceeasi clasa. Super, nu? In conditiile in care mi s-a confirmat la telefon 100% primirea unui duster de 4 ori anterior datei rezervarii mi se pare pur si simplu neprofesionist. Evident ca domnii, ca orice societate care se respecta, mi-au zis frumos ca nu e vina lor pentru ca in e-mailul de confirmare au scris ca voi primi un duster sau "ceva similar". Din nou, repet, dupa ce mi-au confirmat respectiva masina telefonic de 4 ori, chiar si cu o zi inainte cand am sunat sa reconfirm. Nu neg ca este posibil ca profesionalismul sa fie regula la ei, dar in cazul meu (sper ca exceptia)a fost o mizerie totala. Edit: nu mi s-a oferit un Touareg, ci doar un Kuga. Raportat la raspunsul lor neadevarat la aceasta recenzie pot sa confirm neprofesionalismul cu incredere :) (Translated by Google) A mess. I booked a 2019 duster a month and a half before. It was confirmed to me by phone when I made the reservation (!) That I would receive a 100% duster. I arrive at 9 in the morning on vacation to pick up the car and I am told calmly and nicely that they do not have a duster, but that I receive a renault from the same class. Great, right? Given that I was 100% confirmed on the phone to receive a duster 4 times before the booking date, it seems to me simply unprofessional. Obviously, the gentlemen, like any respectable company, told me nicely that it was not their fault because in the confirmation e-mail they wrote that I would receive a duster or "something similar". Again, I repeat, after they confirmed that car to me by phone 4 times, even the day before when I called to reconfirm. I do not deny that it is possible that professionalism is the rule for them, but in my case (I hope the exception) it was a total mess. Edit: I was not offered a Touareg, only a Kuga. Compared to their untrue answer to this review I can confirm the unprofessionalism with confidence :)
Absolutely recommend the company, staff is very friendly and helpful. I dealt with Alexandru a young and hard working dude. Their prices are better than any other companies, and if you book directly with the company they block £600 instead of £1000. Keep it up, hope to book with your company soon. Thank you
Serivicii ireproșabile, capacitate de adaptare la situația și nevoile noastre particulare. Am propria firmă de 10 ani +, știu să disting calitatea unei interacțiuni. Fără ezitare ofer cele 5 stele, și recomand serviciile Autonom. Mulțumesc și succes în continuare! (Translated by Google) Impeccable service, ability to adapt to our particular situation and needs. I have my own company for 10 years +, I know how to distinguish the quality of an interaction. Without hesitation I offer the 5 stars, and I recommend Autonom services. Thanks and continued success!
Awesome! Absolutely no problems from beginning to the end. The staff, the service and quality of the vehicle were outstanding. The complimentary upgrade was unexpectedly amazing. No hassle whatsoever or misleading charges, very straightforward and reputable company. Well done, AUTONOM Cluj! Keep up the good work!
A few days ago we returned from a full 7 days holiday in Romania (Cluj Napoca), we also read a lot stories about the rental companies and we had a lot of concerns before we decided to rent the car with Autonom We paid a holding deposit of 1000 € that was refunded when we returned the car after 7 days. To our great surprise the service was excellent and after 20 minutes we got the vehicle that served us perfectly for 1480 kilometers we did in Romania. and his fuel consumption was incredible Return car was simple and without problems And I highly recommend working with a Autonom company and special thanks to Andrei.